OUR SERVICE

Personalised concierge pre-arrival

OUR PROMISE

Our focus is exceptional personalised service. That’s why we manage every facet of your trip to create a unique and memorable ski holiday. 

Our in-house pre-arrival concierge team work around-the-clock, so we can ensure you have everything organised to perfection. 

From expert advice on the best hidden mountain restaurants and the liveliest après ski stops, to organising off-piste husky sledding, heli-skiing or a private jet, no request is too tricky. 

So from your first call or email to when you return home, we’re on call to help you with your trip. It’s a central part of The Chalet Edit’s promise: “Luxury chalet booking redefined.” 

PRE-ARRIVAL CONCIERGE

Here's what we can help with
The Chalet Edit Concierge Service

TRANSFERS TO RESORT

We can arrange for you to be met at the airport by one of our trusted ski transfer operators. Your luggage will be carried for you to the vehicle. What’s more we can organise drinks, snacks, Wi-fi and in-car movies on request. 

The Chalet Edit Concierge Service

SKI SCHOOL & LESSONS

Let us take the stress out of booking ski tuition. We have a network of the best ski schools and guides in all our resorts. We can organise group tuition or private lessons for all ages and abilities, ensuring you get what’s right for you.

The Chalet Edit Concierge Service

CHILDCARE & NANNIES

Experienced fully qualified nannies can be booked for your whole stay or on a flexible basis. Evening babysitters can be arranged and any children’s equipment can be pre-booked, from cots to buggies, nappies and baby food. Many resorts also offer crèche facilities.

The Chalet Edit Concierge Service

SKI HIRE

We ensure you have access to the latest ski equipment from the best local ski hire shops. We can also arrange in-house fitting with a selection of skis, boots and poles fitted to perfection in the chalet. 

 

The Chalet Edit Concierge Service

ACTIVITIES

Take advantage of our expertise to make your trip truly unique and memorable. From live music in your chalet, to an on slope picnic we can arrange it all. Husky dog sledging, ice driving, heli-skiing, night sledging, let us plan something extraordinary. 

The Chalet Edit Concierge Service

SKI PASSES

There is no need to queue at the ticket office or spend hours deciding what pass to go for. Take advantage of our knowledge, especially if you’re learning to ski. We will ensure the correct ski passes are ready at the chalet for your first morning.

The Chalet Edit Concierge Service

PRIVATE JET & HELICOPTER

We can help you make that special occasion exceptional, with a luxury private jet. Hiring a jet offers the ultimate in convince, with flights available from your closest airport direct to the nearest airport or altiport. A helicopter transfer to resort can also be arranged to offer quick access direct to your chalet or the nearest heli-port.

The Chalet Edit Concierge Service

SPA & BEAUTY TREATMENTS

Indulge in a massage or beauty treatments from the comfort of your chalet or apartment. We can also hire a yoga instructor or personal trainer if you are training for a special event. Many of the chalets also have wonderful in-house spa facilities specially designed to help you relax and unwind.

The Chalet Edit Concierge Service

CHEFS & EXTRA STAFF

Many of our chalets come fully staffed but for those that don’t we can arrange trained industry professionals to ensure you have a relaxing stay. From a private butler or in resort driver to a Michelin trained chef we can arrange it all. If you are planning a special occasion or event we can tailor the staffing to meet your needs. Early children’s suppers will ensure the littles ones get to bed early too. 

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