Chalet Concierge Service Frequently Asked Questions

Our answers to your questions

What is a luxury concierge service?

A luxury travel concierge offers a comprehensive range of services to ensure a seamless and unforgettable travel experience. We cater to individuals, couples, groups and families seeking personalised and high-end travel arrangements. Be it a special event, celebration or family ski holiday our trained team of ski concierge professional will hand-craft your dream luxury chalet escape.

Is a concierge service included in my The Chalet Edit stay?

Yes, our in-house pre-arrival concierge team work around-the-clock, so we can ensure you have everything organised to perfection. Our complimentary concierge service is available free of charge until 1 month prior to your arrival. From expert advice on ski school, private chauffeur to resort and private ski nannies, to organising off-piste husky sledding, heli-skiing or a private jet, no request is too tricky.

You’ll even received a personalised itinerary, hand-crafted by our team detailing everything element we have discussed in one easy to read document, so you can simply spend time relaxing and enjoying your luxury chalet escape. Full details of our concierge terms can be found in our Terms and Conditions here >>>

Are there First Class/Premium/Business Class flights available to my luxury ski resort?

We are unable to assist with booking scheduled flights for well known air carriers like British Airways and easyJet. However we would be delighted to recommend the closest airports to fly into. For those looking to fly by private jet or helicopter we have an excellent network of contacts and can assist to get this booked up. A few of our chalet operators include flights and transfers to the chalet within the cost of booking and we will advise you of this in your bespoke chalet quote.

Can I get a Private Jet to my luxury ski resort?

Yes, as a luxury travel specialist The Chalet Edit offers a full broker service for Private Jet and Private Aircraft charters for our clients and VIPs looking for more privacy and discretion. There are many ways to fly by private jet, including Jet Shares or a whole Private Jet or Private Aircraft.

Our team work with the most luxurious and well priced jet share and private jet suppliers worldwide. Jet shares are a way for our high profile clients to purchase single seats onboard a private jet on routes in high demand. For example London to Chambery regularly for just £950pp. This is fully inclusive of baggage, food, drinks etc. and the plane will arrive and depart from VIP Private terminals. This is a much quicker way for single/couples to fly to the Alps in comfort.

Jet shares also offer routes back to London, Paris and further afield. Our in-house concierge team will hand-craft your luxury chalet itinerary and take the hassle out of organising a private jet for you and your family. To enquire for a Private Jet or Jet Share simply contact our in-house concierge team.

Can I get a Helicopter to my luxury ski chalet?

Yes, depending on the resort you are visiting we can arrange a seamless door to door experience for you. With a helicopter pick up from your private jet terminal to the nearest helipad in your ski resort or straight to the door of your ultra luxury chalet. Simply ask our in-house concierge team for more information.

Will The Chalet Edit arrange my transfers to my ski resort and luxury accommodation?

Yes, we will. Transfers are not included with your luxury ski chalet booking, however our in-house concierge team can assist you to arrange a door-to-door private transfer with ease. We have a trusted network of ski transfer suppliers to meet you in the arrivals hall or at your private jet terminal. Your luggage will be carried to your vehicle and you will be whisked to your luxury ski chalet in style.

Luxury Airport Transfers can be arranged for our VIP clients who prefer luxurious surrounding, onboard entertainment systems and a higher quality of service. Our luxury airport transfers include extra long Mercedes V Class vehicles for up to 7 passengers or a Mercedes CLS for up to 4 passengers. Simply ask our concierge team for a quote and confirm you are happy to book.

Will a Porter transfer my luggage?

Yes they will. If you book a private transfer with us or luxury airport transfer, your driver will assist you with carrying your luggage to your vehicle and help to unload your luggage on arrival at your luxury chalet. If you require special assistance or are a VIP client seeking privacy and discretion please do let our team know and they will take care of all of your needs.

Do The Chalet Edit offer premium ski lessons in resort?

Absolutely, yes. We understand locating the best ski tuition or premium ski lessons can be a thankless task. Our in-house concierge team will guide you through the lesson types on offer and make sure we find the perfect match for you and your children. We have a trusted network of the best ski schools, off-piste ski guides and premium ski instructors across all of our resorts.

Our experienced ski concierge team can organise group tuition, private lesson or premium ski lessons for all ages and abilities, please don’t hesitate to ask for guidance, we are here to help.

Can you arrange ski lessons for my children?

Yes, we’d love to help. We appreciate that booking ski lessons for your children can be a daunting task, but we are here to guide you whatever their age and ability. Simply ask our experienced ski concierge team and they will find the best tuition for all levels of young skier, from 3 years and up.

Our team can organise everything from group tuition, private lessons and ski kindergarten to premium ski instruction. Class sizes are smaller, more instructors speak fluent English and they are more innovative nowadays, making lessons a more enjoyable experience for children learning to ski. We are here to help simply ask our experienced concierge team for guidance and advice.

Can you arrange a private ski instructor for my group?

Yes absolutely. We understand that arrange private ski instruction can be very tricky to arrange. Our luxury chalet concierge team will organise private ski instruction completely tailored to your needs. You can enjoy one-on-one coaching or share an instructor with friends of a similar level.

Lessons can focused around skills coaching and technique or be more of a guiding session, depending on what you want to get out of each session. Simply ask our concierge team for guidance and we will provide a bespoke quotation.

Can you arrange off-piste guiding for my group?

Yes, we think off-piste guides are an incredible way to enhance your skills and take on the mountain in a new and exciting way. Off-piste guiding can help you access unique areas of a ski resort that are completely untouched by other skiers. It’s all about getting off the beaten track and exploring spots that most people never see.

From hidden couloirs to shimmering valleys of pine trees and of course, skiing lots of untouched powder. Why not ask our ski concierge team to open up their ‘Little Black Book’ of the very best off-piste guides in your ski resort.

Will The Chalet Edit arrange a private nanny for my luxury ski holiday?

Absolutely, Yes. We know arranging reliable and trustworthy childcare for your little ones in advance is the most important part of your luxury ski holiday. Our in-house concierge team is here to guide you in the right direction and find the perfect private nanny for your stay. Experienced fully qualified English speaking nannies can be booked for your whole stay or part-time.

We can pre-book evening babysitting and child equipment from cots and buggies to nappies and baby food. Just ask our team to give you a helping hand. We have children ourselves and understand what is needed to ensure a relaxing Luxury Chalet escape.

Will The Chalet Edit arrange for premium ski equipment during my luxury ski break?

Yes. We work with a trusted network of ski hire providers, who can deliver the latest ski equipment straight to your chalet boot room for an effortless in-chalet fit. We also work with a range of fantastic ski hire shops in each resort. They will kit you out in-store, where you can pick from the best ski equipment available and check everything is to your taste.

If you are looking for Premium ski hire, simply ask our pre-arrival concierge team for advice on the best ski hire store or delivery service to suit your needs.

Can The Chalet Edit arrange unique experience days during my luxury ski break?

Absolutely, yes, this is our speciality. The Chalet Edit concierge team loves arranging unique experiences for our clients. We have lived and worked in the resorts we sell and can recommend truly unique ideas to make your luxury ski holiday memorable.

From an ice bar carved into the snow, to husky dog sledding, ice driving or a horse and sleigh ride to live music in your chalet, wine tasting or a fireworks display our ski concierge team hand-craft it all. Be it a special birthday, anniversary or corporate team building event, let us plan something extraordinary for your next alpine escape.

Will the chalet deliver ski passes to my chalet?

Yes, no trouble. Ski Passes can be delivered to you and your family in your self-catered chalet or catered luxury ski chalet. This will be organised by the chalet management team in advance of your stay.

Can I book a private chef for my self-catered luxury chalet?

Yes, we have a fantastic selection of private chefs all trained to Michelin Star standard or with considerable restaurant or super yacht experience. Your trained private chef will prepare breakfast, afternoon tea and a delicious three course evening meal tailored to suit your needs.

If you are planning a special occasion or event your private chef will design a special menu or tasting event to ensure you have a truly extraordinary evening. Early children’s supper can be arranged to ensure the little ones are well looked after and have the food they enjoy.

Can the Chalet Chef cater for dietary requirements?

Yes absolutely, our luxury chalet chefs are trained to the highest standard and have considerable experience cooking for all sorts of food preferences, allergies and dietary needs. From Vegetarian, Vegan, Gluten free and Lactose free to Pescatarian, your private chef will source ingredients with your needs in mind.

When it comes to Halal and Kosher cooking, our chefs will do their utmost to accommodate your needs, this may be harder in the mountains due limited produce and access to supermarkets, but with plenty of prior warning this is manageable.

Please let us know at the time of booking and we will advise your chef accordingly.

Some chalets may charge a small fee to cover for dietary needs, due to the difficulty of sourcing ingredients. We will always put you in touch with your chef before you travel, so you can discuss menu options and your dietary needs in more detail.

Can The Chalet Edit arrange spa treatments?

Yes, we believe there is nothing better than an in-chalet massage or beauty treatment after a long day of skiing. Our pre-arrival concierge team can arrange for a trained ski massage therapist to treat you from the comfort of your private luxury chalet.

We can also hire a personal trainer or yoga instructor for those training for an event or planning a group stay. Many of our chalets have state of the art in-house spa facilities designed with relaxation and escapism in mind.

Can The Chalet Edit sign and NDA?

Absolutely. We want your luxury chalet holidays to be a refuge from every day worries.

We understand that many of our high-profile clients and celebrities require the utmost privacy and discretion. An NDA is an excellent way to protect sensitive and confidential information from the press and public. Simply ask our luxury chalet specialists at time of booking and we will have our team and the chalet team sign the NDA.

For our celebrity clients a ‘Rider’ can also be accommodated and signed in advance.

We are always happy to help

Why not give us a call?
+44 (0) 208 133 1130


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