Bookings Terms & Conditions

IMPORTANT NOTE

PLEASE NOTE THAT WHILST THE CHALET EDIT LIMITED MAY DEAL WITH THE PAYMENT OF DEPOSITS AND THE TAKING OF BOOKINGS, WE ACT SOLELY AS AN AUTHORISED BOOKING AGENT ACTING FOR AND ON BEHALF OF THIRD PARTY SUPPLIERS AND ARE THEREFORE NOT THE SUPPLIER OF THE SERVICES TO WHICH SUCH BOOKINGS RELATE.  

THE CONTRACT FOR THE SUPPLY OF SERVICES TO WHICH SUCH BOOKINGS RELATE IS EXCLUSIVELY BETWEEN YOU AND THE THIRD PARTY SUPPLIER (“SUPPLIER”) OF SUCH SERVICES.

IN THE CIRCUMSTANCES ANY DISPUTE WITH REGARD TO THE SUPPLY OF THE SERVICES TO WHICH SUCH BOOKINGS RELATE IS A MATTER SOLELY BETWEEN YOU AND THE SUPPLIER.

ANY PURCHASE OF SERVICES TO WHICH SUCH BOOKINGS RELATE SHALL IN ADDITION TO THESE TERMS AND CONDITIONS INCORPORATE ANY TERMS AND CONDITIONS THAT THE SUPPLIER MAY IMPOSE (INCLUDING FOR THE AVOIDANCE OF DOUBT ANY TERMS RELATING TO THE PAYMENT OF THE BALANCE DUE OR YOUR RIGHTS TO CANCEL THE BOOKING).  

WHERE THERE IS ANY CONFLICT BETWEEN THESE TERMS AND CONDITIONS AND THOSE IMPOSED BY ANY SUPPLIER, THOSE IMPOSED BY THE SUPPLIER SHALL APPLY SO FAR ONLY AS SUCH TERMS RELATE TO THE SUPPLY OF SERVICES TO WHICH SUCH BOOKINGS RELATE.

 

  1. CONTRACT

We, The Chalet Edit Limited (Co No 11151910), whose registered office is at 10a Rostrevor Road Parsons Green, Fulham, London, England, SW6 5AD, trading as “The Chalet Edit”, act solely as an agent for and on behalf of various suppliers in the booking of your accommodation or other services. These terms of business set out the basis on which we arrange your accommodation or other services, acting as an agent. Your contract will be with the accommodation provider/owner or other supplier named on your receipt(s) (referred to from now on as the ‘Supplier’) and their booking conditions will apply. We advise you to obtain and read those. Please ask us for a copy if you do not have one. As agent, we accept no responsibility for the provision of the accommodation or other services by the relevant Supplier or for any other service from any other supplier with whom you have a contract. All accommodation or services that we advertise shall not constitute an offer by us to sell any accommodation or service, but an invitation to you to make an offer to the relevant Supplier of the accommodation or service provider. We are free to accept that offer, as agent for the relevant Supplier, or to reject it.  A contract between you and the relevant Supplier shall only come into existence once you have completed your booking form, paid your deposit and have also received confirmation in writing that your booking has been accepted by or on behalf of the relevant Supplier.

  1. AVAILABILITY AND PRICES:

We and the relevant Suppliers reserve the right to alter any of the advertised prices for the accommodation or other services that we may advertise from time to time. You will be advised of the current price of the accommodation or other services that you wish to book before your contract is confirmed.

Suppliers may accept or decline any proposed booking prior to confirmation that the booking has been accepted (See section 3 below). All accommodation and other services that we may advertise are at all times subject to availability at exact time of booking and no warranties, promises or representations are given or made by us as to availability or accuracy of availability as this information is supplied to us by the relevant Suppliers.

Prices may vary according to the number of people in your group and in accordance with any extra beds required in any accommodation. Please note that you must notify us immediately of any changes in group size, so that we can advise the Supplier and they can adjust the cost accordingly and any such price changes will be passed on to you and must be paid in accordance with (and will form part of) your contact with the Supplier.

Prices may vary according to the age of party members. Any child prices and discounts will be decided by the Supplier only and you will be liable for any additional costs that arise should any prices have to vary as a result of inaccurate information being provided by you in respect child ages.  Please note that any child prices or discounts are calculated by reference to the relevant child’s exact age at time of travel and not at the time of booking..

From time to time we may be able to arrange, as agent for the relevant Supplier, for additional services to be booked alongside accommodation.  You will be advised of relevant prices and timing for payment prior to booking the additional services and will be liable to pay for the same unless such additional services are cancelled in writing on such terms as the relevant Supplier applies in respect of cancellation.

Please note that we cannot be liable for any losses you suffer or for any additional payments that may have to be made to any Supplier where the same arise from any inaccuracy or material omission in information that you supply to us. 

  1. MAKING A BOOKING AND PAYMENT:

When you have chosen your accommodation and any other services and you make a request to us to book it, you must pay a deposit (usually 30% of the full cost of the booking but we will advise you of the actual amount at the time of booking). If you are booking within 8 to 12 weeks (depending on the relevant Supplier’s terms) of your arrival date the full amount is payable but, again, we will advise you of dates for the payment of any balance at the time of booking. Once the deposit (or, if applicable, full payment) has been paid, we will send you an acknowledgement by email. This is not a confirmation of your booking, it is just an acknowledgment that we have received your request and have passed it on to the relevant Supplier. Your booking is confirmed and a contract between you and the relevant Supplier will exist when we send you a booking confirmation on their behalf which contains a reservation number. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the relevant Supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions. In addition your deposit will be retained and will not be returned to you.

  1. YOUR RESPONSIBILITY FOR YOUR BOOKING:

Please note that we only accept bookings from persons over the age of 18.  When you make a booking you guarantee that you have the authority to accept (and do accept), on behalf of your whole party, these terms of business and the Supplier’s terms of business. You are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

  1. SPECIAL REQUESTS AND DISABILITY/MEDICAL ISSUES:

If you have any special requests (for example out of hours check-in/check out, dietary requirements, cots etc), please let us know at the time of booking. We will pass on all such requests to the relevant Supplier. If your special request is vital to your holiday, it must be specifically agreed with the relevant Supplier before or at the time you book. Only special requests which have specifically agreed and confirmed as accepted in writing by us as agent or by the relevant Supplier will be met. General confirmation that a special request has been noted or passed on to the Supplier or the inclusion of a special request in any confirmation of booking is not confirmation that the request will be met. Unless and until specifically confirmed in writing all special requests are subject to availability. If any additional cost is applicable, it will either be invoiced to you prior to your departure or should be paid for locally.

You must provide us at the time of booking with full details of any existing medical problem or disability that may affect any member of your party and which, as a result, may require specific accommodation requirements. By providing us with full details we can then, in conjunction with the relevant Supplier, establish whether or not the relevant accommodation will be, or can, with reasonable adjustments, be made suitable.  You must also contact us if any such medical problem or disability develops after booking and/or worsens. If full details of any medical problem or disability is not disclosed in accordance with the above then neither we nor the relevant Supplier can be responsible for any difficulties that you may subsequently encounter with your accommodation. If in our, or the relevant Supplier’s reasonable opinion, the accommodation will not be suitable (even with reasonable adjustments), the contract may be cancelled by the relevant Supplier upon becoming aware of the position without further liability to you.

  1. INSURANCE:

We strongly advise that upon booking you take out a travel insurance policy.

Please read insurance policy details carefully and take them away with you.

It is your responsibility to ensure the insurance is suitable, and adequate for your needs and those of your party, including covering the cost of cancellation of the holiday by you, delay, curtailment, missed departure, legal expenses, assistance or repatriation in the event of accident or illness, natural disasters, industrial action, loss of baggage and valuables, and personal liability.

Please note that you are likely to require specialist insurance if you choose to undertake any sport activities whilst on holiday.

  1. IF YOU WANT TO CHANGE OR CANCEL YOUR BOOKING:

Any cancellation or amendment request must be sent to us in writing, by email or recorded/registered post, and will take effect on the working day we receive this during the hours of 9am to 5.30pm. The Supplier may charge the cancellation or amendment charge shown in their booking conditions (which may be as much as 100% of the cost of your holiday).  We also reserve the right to make a reasonable administration charge to you for processing any cancellation or amendment requests and will advise you of the relevant amount prior to processing the relevant request. The Chalet Edit reserves the right to add an administration fee of £25 per booking amendment if the amendments are greater than 3 changes.

Please note that any change of start or end dates will normally be treated as a cancellation of the original booking and rebooking in which case full cancellation charges are likely to apply. In addition any changes may result in the recalculation of the price of your accommodation where, for example, the basis on which the original price was calculated has changed.

Depending on the reason for cancellation, you may be able to make a claim under the terms of any insurance policy you may have purchased and any such claim must be made directly to the insurance company concerned.

  1. CHANGES OR CANCELLATIONS BY THE SUPPLIER:

We will inform you as soon as reasonably possible if your booking needs to be amended or cancelled in any way. If the relevant Supplier offers alternative accommodation or services or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the Supplier is entitled to assume you wish to receive a full refund.

  1. RESPONSIBILITY FOR YOUR BOOKING:

Your contract is with the relevant Supplier and its booking conditions apply. As agent, we accept no responsibility for the provision of the accommodation or any other services by the relevant Supplier. Our responsibilities are limited to making the booking in line with your instructions. We also do not accept responsibility for any information about the accommodation or other services that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

  1. BEHAVIOUR AND DAMAGE:

Only persons named on the booking form (or substituted at a later date with the approval of the relevant Supplier) may occupy the accommodation and only for the purposes of private holiday accommodation.

You and your party are expected to behave in a reasonable fashion and not cause a nuisance to other occupiers or neighbours nor do anything reasonably likely to damage the accommodation or jeopardise any insurance of the accommodation.

Whilst cleaning services may be provided by the relevant Supplier, you are expected to keep the accommodation reasonably clean and tidy (including removing rubbish periodically). 

Pets are not permitted at any accommodation unless agreed in writing by us, as agent, or by the relevant Supplier.

Please be aware that the booking conditions of the Suppliers will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the relevant Supplier or any third party as a result. You may be required to pay a refundable damage deposit to the Supplier according to their booking conditions. Any damage caused by you will be deducted from the security deposit and the remaining balance will be returned to you.

Please note that, as we act purely as agents for relevant Suppliers, we shall have no liability for any losses, damages or other expenses that you may incur as a result of any damage to any accommodation or loss of property caused by theft, fire or other act of god.  Any claim should be made against the relevant Supplier or through your travel insurance policy (as to which see section 6 above)

  1. DOCUMENTATION:

You are responsible for ensuring that you and all other persons included in the booking satisfy all passport, visa, travel insurance and health certificate requirements and we accept no responsibility for any refusal of travel or entry into any destination or for any liabilities, losses, delays or expenses incurred through any irregularity in such documentation. If you have any queries with regard to documentation you must raise them with us well in advance of travel commencing.

  1. SAFETY STANDARDS:

Please note, that the accommodation requirements and standards will be those that apply in the country in which the accommodation is situated and not those of the UK.  Such requirements and standards may not be the same as the UK and may sometimes be lower.

  1. ACCOMMODATION DESCRIPTIONS AND ACCURANCY:

Any information contained on our website or in our other advertising material is provided by or otherwise approved by the relevant Supplier and any claim in respect of inaccuracy or mis-description should be made against the relevant Supplier.  If you become aware of any inaccuracy then please contact us.

Whilst we endeavour to keep the information on our website or in our other advertising material accurate, from time to time there may be errors, caused either by lack of information or inaccurate information being provided by our Suppliers. Except as set out in these terms and condition, no warranties, promises and/or representations of any kind, express or implied, are given by us as to the accuracy  or otherwise of information relating any accommodation or other services. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with such information including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained on our website or in any other marketing material.

Nothing on our website or in our other advertising material is, or shall be deemed to constitute advice, a recommendation or endorsement by us in respect of listed accommodation or services.

You should always check the suitability, adequacy and appropriateness of any accommodation or services that are of interest to you prior to booking and if you have any particular questions or requirements then you must raise these prior to booking and we will then revert to the relevant Supplier for further information.  

  1. WEBSITE AND ELECTRONIC COMMUNICATIONS

Our website is free for you to use, although local rate telephone charges may be payable when you telephone us. We do not add any fees or commissions to the prices listed and provided to you. The website is merely an advertising portal allowing you to view listed properties for holiday rental and other services that may be available for purchase. Please be aware that nothing on the website is, or shall be deemed to constitute advice, a recommendation or endorsement by us in respect of listed accommodation or services.  

Use of our website is subject to our website’s terms of use, details of which appear on our website.

Please note that when you visit the Website or send e-mails to us you are communicating electronically. We will also communicate with you by e-mail. You agree that all notices, agreements, disclosures and other communications that are provided electronically shall be deemed to satisfy any requirement that such communications be in writing. 

  1. COMPLAINTS:

Because the contract for your accommodation or any other service is between you and the relevant Supplier, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the relevant Supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

If you wish to complain when you return home, write to the relevant Supplier. You will see the name and address plus contact details in your booking confirmation we send you. We will of course provide reasonable assistance in attempting to resolve any complaint but this is only as a gesture of goodwill.

  1. PRIVACY AND YOUR PERSONAL INFORMATION:

The booking information that you provide to us will be passed on only to the relevant Supplier or other persons necessary for the provision of your accommodation or other services. The information may have to be provided to public authorities such as customs or immigration if required by them, or as required by law. If we cannot pass this information on as above, whether in the EEA or not, we will be unable to process your booking and so, in making your booking, you consent (for yourself and all members of your party) to this information being passed on to the relevant persons.  For further information please refer to our Privacy Policy which is available on our website.

  17. LAW AND JURISDICTION:

These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.)  

Please note that the relevant law and jurisdiction for the purposes of your contract with the relevant Supplier will be governed by the Supplier’s terms and conditions.

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