Frequently Asked Questions

Our answer to your questions

What is the booking process?

HOW DO I BOOK A LUXURY SKI CHALET?
Choose from our portfolio of over 400 luxury ski chalets.

CONTACT OUR LUXURY CHALET TEAM
Contact our knowledgeable in-house luxury chalet specialists. Call us on +44 (0) 208 133 1130 or enquire via our online forms.

TELL US YOUR WISH LIST
Let us know your winter holiday ‘must-haves’ and we’ll find the luxury chalet that’s right for you.

RECEIVE YOUR TAILOR-MADE QUOTE
Our ski chalet specialists will hand-craft bespoke quotes with your group in mind.

DISCUSS YOUR QUOTE
They will lead your through the options to ensure you find the perfect chalet for your needs.

CHOOSE YOUR CHALET
Choose your preferred chalet from your bespoke quote and call us on +44 (0) 208 133 1130 or e-mail us to confirm you wish to proceed.

RECEIVE THE TERMS OF YOUR CHALET BOOKING
Receive information on the final price, availability and the deposit terms. You will receive full information about the terms & conditions of your booking.

CONFIRM YOUR BOOKING
Once you are happy with the booking details, you can secure your chalet with a simple deposit.
Agree the terms and choose to pay your deposit via bank to bank payment or card.

COMPLIMENTARY PRE-ARRIVAL PLANNING
We want you holiday to be as hassle free as it gets, so we take care of it all, childcare, ski school, transfers, restaurant bookings and activity planning. We will get in touch with you a few months prior to your arrival.

Do you charge a booking fee?

No, we don’t charge a booking fee. Plus you won’t find a better rate elsewhere. We charge the going market rate for every property we rent and sometimes even a lower negotiated rate.

Value is very important to us and we continually monitor our pricing. What’s more, we work with our clients and owners directly, to secure the best rate for you.

Plus all of our clients receive a complimentary concierge service pre-arrival, to help with those tricky booking extras, such as childcare, ski school, transfers, restaurant booking etc.

Who is my booking with?

The Chalet Edit is acting as a referral agent on behalf of the chalet owner or operator. As such your contract is direct with them.

The operator/owner terms and conditions will be provided when confirming your booking. It is this booking agreement that constitutes your booking contract and terms to which you will adhere.

Please see our Terms & Conditions for full information.

What are your payment terms?

The deposit required will determined by the different chalet owners and operators. You will be required to pay a non-refundable deposit to confirm your booking and adhere to the chalet owner or operators terms and conditions of booking.

You will receive full details of your booking upon confirmation that you wish to proceed with booking a chalet.

What is the cancellation policy?

The cancellation policy is governed by the terms of each chalet rental contract and varies from property to property. The cancellation fees will be set out in your agreed booking contract by each individual chalet owner or operator. The cancellation fees will be determined by the number of days before your departure date.

Please contact us immediately should you wish to cancel your booking or if you wish to receive your booking information again.

Will I get a lower price elsewhere?

You will never find the chalet cheaper elsewhere. We charge the going market rate for every property we rent and sometimes even a lower negotiated rate.

Value is very important to us and we continually monitor our pricing. What’s more, we work with our clients and owners directly, to secure the best rate for you.

What’s more, all of our clients receive a complimentary concierge service pre-arrival, to help with those tricky booking extras, such as childcare, ski school, transfers, restaurant booking etc.

Do you price match?

Absolutely we are happy to price match, but you shouldn’t find the price cheaper elsewhere. We charge exactly the same as going directly to the chalet owner of operator.

Please contact our knowledgeable sales team to discuss any discounts you have received elsewhere.

We always work with our clients and owners directly, to secure the best available market rate.

Is travel insurance required?

A valid Winter Travel Insurance policy is always required when booking your ski holiday. When booking your chalet you will be informed that this must be purchased in advance of your chalet holiday.

By agreeing to proceed with your booking you understand that it is your responsibility to ensure you have adequate Winter Travel Insurance & Sports Cover. This will cover you in case of accident, illness, loss of baggage or other issues.

We recommend contracting the Ski Club of Great Britain for Winter Travel Insurance or using Insure and Go.

Can you arrange flights and transfers?

FLIGHTS
Some of our chalet operators include flights and transfers to the chalet within the cost of booking.

For those chalets that do not include flights unfortunately we can not arrange these for you. However we would be delighted to recommend the closest airports to fly into.

For those looking to fly by private jet or helicopter we have an excellent network of contacts and can assist to get this booked up.

TRANSFERS
Some of our chalet operators include transfers to the chalet within the cost of booking.

We are happy to help with transfer bookings to your luxury chalet. Please e-mail your pre-arrival concierge assistant with details of your needs. They will send you a quote and advise how you can go about paying and booking these up.

Can you help with my booking extras?

It’s important for us to make your luxury chalet stay as seamless as possible.

So, once you have confirmed your booking you will be assigned a ‘complimentary pre-arrival concierge assistant’ to help you with all of those tricky booking extras. From ski school and transfers to private nannies, restaurant booking and even private jet hire. Let us take the hassle out of it all.

Can you help arrange something special?

We specialise in unique experiences and tailor-made luxury chalet holidays. Be it for a corporate break or that extra special family celebration.

We have access to an excellent network of contacts and our knowledgeable concierge team will help hand-craft your stay especially for you.

So if you are looking to go husky sledding, have a fireworks display, picnic on the piste or visit a small private cabin for a rustic evening meal, we can plan it all.

We are always happy to help

Why not give us a call?
+44 (0) 208 133 1130
Awesome April Offer in my favourite resort - Chamonix! . Is the stunning 10 guest Chalet Dalmore in the fabulous Chamonix where you'll book your perfect Easter family ski trip? . With 7 nights down from €27,350 to €21,880 fully catered and serviced, let me know when you're free to start your trip! . The amazing features include: - a heated roof terrace - your own cinema room - a luxurious sauna and massage suite - as well as the must have outdoor hut tub! #chamonix #montblanc #dalmore #alps #france #cham #chalet #unlimitedfestival #skiingislife #skiingisfun #skiingtrip #inspire #skiingholiday #easterholiday #travelinspiration #luxurylifestyle #luxuryhouses #skiresort #feelthealps #inspirational #chaletlife #interiordesign #instaluxurylife #thegoodlife #inspired
Oh-My-Wow! . Baloo and Bagheera would love to welcome you to Verbier's incredible Chalet Mowgli. . The Chalet Edit are proud to be able to (Jungle) book it for you! . #verbier #thejunglebook #ski #mowgli #glacier #montfort
Why don't we all have a lounge like this? Well, the good news is that you can, even if it's only for a week! . Ask our expert team at The Chalet Edit about how to best enjoy Meribel in true 6* luxury at the 14 guest Chalet Brames - you'll be amazed at how much we can do to make this happen for you. . With your very own outdoor hot tub and plunge pool, deluxe cinema, bar and pool table, the whole family will enjoy the chalet as much as the pistes! . #meribel #luxurychalet #tripofalifetime #dreamholiday #chaletdesign #thealpineexperience #firstsnow #happyguests #excited #skichalet #threevalleys #threevallees #3valleys #3vallees #méribel #les3vallees #luxuryholiday #travelinstyle #ski #chalet
Incredible March Offer at the amazing 12 guest, ski-in / ski-out Chalet L'Arpege, Meribel. Reduced from €29,025 to €19,000 for the week commencing 8th March! . Perfect for friends and families this luxury chalet provides a sumptuous cinema room, a games room for the young at heart complete with table football, and simply wonderful views over the valley. . #freshtracks #skiinskiout #powder #snow #freshsnow #skiing #skitrack #skitracks #affordableluxury #skier #ski #lovetoski #letsgoskiing #skiinthesun #springski #skispring #skiholiday #skiresort #skitrip #freshsnowfall #snowytrees #snowymountain #powderdays #specialoffer #amazingprice #bargainluxury #powderdump #meribel
Can you picture a better way to finish your day in Verbier? . With uninterrupted mountain views, this super luxury chalet delivers the highest levels of luxury, comfort, and care. Spoil yourselves in the luxurious spa and wellness area with its 15m private indoor swimming pool while the kids are enjoying the cinema room and entertainment space . The 16 bed Chalet Chouqui could be the perfect place for your next ski holiday. . #verbier #springishere #familytime #schoolholiday #skiing #skiinthesun #montfort #privatespa #deluxe #glacier #roomwithaview #pamperyourself #luxury #wanderlust #makememories #bookearly #booknow #skiingwithkids #maximumluxury #ultimateluxury #pureluxury #spaday #skiandspa
Magical March Chalet Deal - Val d’Isere: This James Bond-esque chalet, the 15 guest Machapuchare, is tucked away in the exclusive enclave of Le Crêt. The spacious chalet offers you a boutique spa featuring an exotic hammam and massage room as well as an indoor counter-current swimming pool and gym. Don’t forget your state of the art cinema room with large sumptuous sofas! . 08,15,22 March weeks all reduced to 39,000 Euro Fully Catered (was 51,360 Euro previously) . #valdisere #espacekilly #specialoffer #skiholiday #bluebird #springskiing #foliedouce #apresski #laface #skiing #luxurytravel #luxurychalet #chalet #dreamholiday #vacation #vaycay #jetset #luxurylife #deluxeholiday #livingthedream #luxuryskiholiday #luxurytravelagent

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