Frequently Asked Questions

Our answer to your questions

What is the booking process?

Choose from our portfolio of over 400 luxury ski chalets.

Contact our knowledgeable in-house luxury chalet specialists. Call us on +44 (0) 208 133 1130 or enquire via our online forms.

Let us know your winter holiday ‘must-haves’ and we’ll find the luxury chalet that’s right for you.

Our ski chalet specialists will hand-craft bespoke quotes with your group in mind.

They will lead your through the options to ensure you find the perfect chalet for your needs.

Choose your preferred chalet from your bespoke quote and call us on +44 (0) 208 133 1130 or e-mail us to confirm you wish to proceed.

Receive information on the final price, availability and the deposit terms. You will receive full information about the terms & conditions of your booking.

Once you are happy with the booking details, you can secure your chalet with a simple deposit.
Agree the terms and choose to pay your deposit via bank to bank payment or card.

We want you holiday to be as hassle free as it gets, so we take care of it all, childcare, ski school, transfers, restaurant bookings and activity planning. We will get in touch with you a few months prior to your arrival.

Do you charge a booking fee?

No, we don’t charge a booking fee. Plus you won’t find a better rate elsewhere. We charge the going market rate for every property we rent and sometimes even a lower negotiated rate.

Value is very important to us and we continually monitor our pricing. What’s more, we work with our clients and owners directly, to secure the best rate for you.

Plus all of our clients receive a complimentary concierge service pre-arrival, to help with those tricky booking extras, such as childcare, ski school, transfers, restaurant booking etc.

Who is my booking with?

The Chalet Edit is acting as a referral agent on behalf of the chalet owner or operator. As such your contract is direct with them.

The operator/owner terms and conditions will be provided when confirming your booking. It is this booking agreement that constitutes your booking contract and terms to which you will adhere.

Please see our Terms & Conditions for full information.

What are your payment terms?

The deposit required will determined by the different chalet owners and operators. You will be required to pay a non-refundable deposit to confirm your booking and adhere to the chalet owner or operators terms and conditions of booking.

You will receive full details of your booking upon confirmation that you wish to proceed with booking a chalet.

What is the cancellation policy?

The cancellation policy is governed by the terms of each chalet rental contract and varies from property to property. The cancellation fees will be set out in your agreed booking contract by each individual chalet owner or operator. The cancellation fees will be determined by the number of days before your departure date.

Please contact us immediately should you wish to cancel your booking or if you wish to receive your booking information again.

Will I get a lower price elsewhere?

You will never find the chalet cheaper elsewhere. We charge the going market rate for every property we rent and sometimes even a lower negotiated rate.

Value is very important to us and we continually monitor our pricing. What’s more, we work with our clients and owners directly, to secure the best rate for you.

What’s more, all of our clients receive a complimentary concierge service pre-arrival, to help with those tricky booking extras, such as childcare, ski school, transfers, restaurant booking etc.

Do you price match?

Absolutely we are happy to price match, but you shouldn’t find the price cheaper elsewhere. We charge exactly the same as going directly to the chalet owner of operator.

Please contact our knowledgeable sales team to discuss any discounts you have received elsewhere.

We always work with our clients and owners directly, to secure the best available market rate.

Is travel insurance required?

A valid Winter Travel Insurance policy is always required when booking your ski holiday. When booking your chalet you will be informed that this must be purchased in advance of your chalet holiday.

By agreeing to proceed with your booking you understand that it is your responsibility to ensure you have adequate Winter Travel Insurance & Sports Cover. This will cover you in case of accident, illness, loss of baggage or other issues.

We recommend contracting the Ski Club of Great Britain for Winter Travel Insurance or using Insure and Go.

Can you arrange flights and transfers?

Some of our chalet operators include flights and transfers to the chalet within the cost of booking.

For those chalets that do not include flights unfortunately we can not arrange these for you. However we would be delighted to recommend the closest airports to fly into.

For those looking to fly by private jet or helicopter we have an excellent network of contacts and can assist to get this booked up.

Some of our chalet operators include transfers to the chalet within the cost of booking.

We are happy to help with transfer bookings to your luxury chalet. Please e-mail your pre-arrival concierge assistant with details of your needs. They will send you a quote and advise how you can go about paying and booking these up.

Can you help with my booking extras?

It’s important for us to make your luxury chalet stay as seamless as possible.

So, once you have confirmed your booking you will be assigned a ‘complimentary pre-arrival concierge assistant’ to help you with all of those tricky booking extras. From ski school and transfers to private nannies, restaurant booking and even private jet hire. Let us take the hassle out of it all.

Can you help arrange something special?

We specialise in unique experiences and tailor-made luxury chalet holidays. Be it for a corporate break or that extra special family celebration.

We have access to an excellent network of contacts and our knowledgeable concierge team will help hand-craft your stay especially for you.

So if you are looking to go husky sledding, have a fireworks display, picnic on the piste or visit a small private cabin for a rustic evening meal, we can plan it all.

We are always happy to help

Why not give us a call?
+44 (0) 208 133 1130
Hello to our mountain loving travel tribe, We hope you are all keeping safe and well during this immensely challenging time. We are still here for you, so please do get in touch. . Can we dare to dream of Summer in the mountains, away from crowded beaches.... It’s certainly something to think about when the time is right. . We have been keeping an eye on when resorts might be ready to open their doors again and have been waiting to give you some good news and here it is! . Morzine looks set to open it’s lifts for Summer 2020 on the 05th July all things going well 🤞🏻 . What’s more with these uncertain times ahead many of our wonderful owners are offering flexible booking conditions especially for your peace of mind. . Like the stunning Chalet Aubois, Morzine pictured with outdoor sun terrace and hot tub offering a great booking deal: - 10% booking deposit - Balance due 10 days before arrival - Full refund or change of date if any Covid related restrictions are put in place. . Our team of industry professionals are working daily with our clients and are always on hand to assist with any questions or queries, Summer or Winter. . #morzine #avoriaz #summer #summeriscoming #summerchalets #summerholidays #summerinthealps #travelwithkids #familytravel #hiking #trekking #mountains #distancing #getoutdoors #excercise #explore #chalet #chalets #askanexpert #bespoke #tailormade
No 10.❤️ - Time Together . . . . Our last post in this series is extremely poignant in the current climate. As we take time to reflect, slow down and really appreciate everything and everyone we have in our lives. . Be it with family, friends or work colleagues, time away from it all is medicinal and magical in equal measures. . Those lasting memories of teaching little ones to ski, mastering a black run or dancing till dawn under a blanket of snow will stay with you for a lifetime. . And when the dust settles and the snow returns we will be on hand to guide you, as we always do, into sourcing the best chalet for your needs, so all you have to worry about is making the most of your precious time away. . . #makememories #dreamvacation #goals #onceinalifetime #mountainhome #mountainchalet #alpinelife #skilife #amazingholidays #corporatetravel #familyholiday #skichalet #luxuryskiholiday #luxurychalet #10thingswelove #skiholiday #daretodream #travelwithkids #bespoke #luxurytravel
No 9.❤️- Dreamy Ski Conditions . . . . I mean, who doesn't ❤ this? Whether you're a first lift up - last run down type or you prefer the more leisurely lunch days, you can't deny that this is skiing perfection. . We just love the freedom of skiing and taking on the mountains! A luxury chalet holiday is nothing without the resorts working hard to create incredible snow conditions and lift systems. . This photos is from one of our all time favourite resort Val d'Isere. It offers some of the most incredible luxury ski chalets in the world!!! . We are nearing the end of #10thingwelove but keep following us and spreading the love as we can't wait to share what else we love about luxury ski chalet holidays with you too!!! . Photo Credit: Andy Parant for @valdisere tourism . With thanks to @inmyitaliankitchen for the suggestion for this post as they love snow ⛄️ . . #gourmettravel #bespoke #tailormade #luxurychalet #luxurychalets #chalet #skiholiday #ski #skiing #escape #getaway #travel #luxurytravel #lockdown #valdisere #bluebirddays #holidayideas #afterlockdown #dreamy #daydreaming #dreamholiday #tripofalifetime #bookearly #ski2021
No 8.❤️- Private Wine Tasting - Tailored to your taste buds. . Whether you're a budding oenologist or just a world class wino, our team of dedicated consultants can't wait to send your taste buds on a wine tasting journey to equal (and enhance) your spectacular ski holiday. . A luxury chalet and world class wines - now that is what we call perfect pairing!!! . #tenthingswelove #oenology #winetasting #chaletlife #specialoccasions #chalet #luxurychaletexperiences #winetasting #wine #winelover #winelovers #winetime #winestagram #instawine #wines #wineoclock #sommelier #wineporn #winegeek #winenight #wineoftheday
No 7.❤ - Bespoke Special Events . . . . Is that our favourite Perrier Jouet I spy in the ice bucket? . Did you know... We can create bespoke bolt-ons for so many of our incredible chalets; meaning that whatever event you're celebrating will be the celebration of a lifetime. . From popping champagne beside your very own ice sculpture on a corporate trip to lighting the touchpaper for your wedding anniversary fireworks, our dedicated team are at hand to make your dreams a reality. . #10thingswelove #corporateevents #tailormade #bespokeholidays #luxurylifestyle #luxurytravel #luxurytraveller #specialevents #events #celebration #exclusivelocation #valdisere #verbier #meribel #lech #morzine #stanton #zermatt
No 6.❤️- Cinema Time . . . . Popcorn at the ready and fingers crossed for a white out. So you can settle down in front of the latest blockbuster or Netflix drama. . Many of our stunning chalets have state-of-the-art cinema systems with the latest technology and surround sound, perfect for keeping the whole family entertained. . #10thingswelove #cinematime #homecinema #movetime #luxurychalet #chaletstyle #luxurytravel #luxuryescapes #vacation #homefromhome #skiwithkids #wintervacation #holiday #travel #ski #luxury #luxwithkids #familytravel #travelwithkids #makememories #luxurychalets #skimore


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