We are looking for an ambitious and enthusiastic individual to join our expanding team at The Chalet & Villa Edit. If you have a passion for all things luxury travel, get in touch, we’d love to hear from you.
Luxury Ski/Villa Sales & Marketing Specialist
Responsible to: Director
Start date: ASAP (job posted 17th August 2022)
Salary: £22,300 basic with an OTE of £25,500-35,000 (depending on experience)
Location: Near Chichester, West Sussex
Candidate Location: Near Chichester, West Sussex- Preferred
Ideally, you will have worked a season or more in-resort
The Role: You will be working from home within a small friendly, supportive start-up, experiencing growth. We are looking for somebody who is flexible and keen to get involved in all areas of the business and make a significant contribution to developing the company.
The primary element of the role will be to develop client relationships to secure new and repeat bookings within our luxury villa and ski chalet portfolio. Working alongside our Director you will need to have a confident proactive approach and be willing to learn on the job with the support of the team. You will need to be confident on the phone and able to adapt to dealing with different client personality types. Assistance will be required with bookings from initial enquiry, through to closing the sale and booking of pre-arrival arrangements for our tailor-made concierge service.
In addition to the core sales responsibilities, the role will also involve managing the online portfolio of properties, making website updates and a variety of administration and marketing elements.
This is an extremely diverse and rewarding role, which you can mould into your own and offers you the flexibility of working from home. If you are an enthusiastic, organised individual who has a keen eye for detail and has the ability to think on your feet this is the role for you. You must feel comfortable working under pressure during the busy periods of the ski and summer season, yet having quiet times during the low season. This role also requires you to build excellent relationships with our network of trusted owners and suppliers, some we have been working with for 20 years.
Although we are a small team, we pride ourselves on excellence and have a positive, supportive and enthusiastic work culture. As well as a competitive salary and bonus opportunities we offer staff trips to experience our properties first hand, so travel is never far away.
The role is primarily working from home, although the initial training is carried out in-house. Daily support is provided by face-to-face zoom catch-ups, training and meetings, so strong communication is essential.
Job Responsibilities:
Sales and Concierge (Primary role elements)
- Manage enquiries to generate sales – responding quickly and accurately to requests by email and phone, managing the sales process from the point of the initial proposal, building relationships with clients, answering questions, through to follow-ups and completing the booking. You will need to be proactive in contacting previous clients and encouraging repeat business for the following seasons.
- Booking administration & concierge – organising and managing the administrational elements of bookings, such as booking confirmations, invoices, final balance reminders, coordinating pre-arrival arrangements and preparing itineraries, liaising with property owners and operators, and maintaining good relationships.
Marketing (Secondary role elements)
- Website management – copy briefing/writing, copy checking, image resizing, creating pdf property brochures and content upload.
- Property portfolio expansion – Research into new properties to include in the portfolio, contacting the properties and starting new business relationships. You will be attending face-to-face meetings with suppliers & relevant related events (which may be outside of standard office hours). You will be given regular opportunities to attend and be involved in the organisation of summer and winter FAM trips, to help you further understand the individual properties and resorts, staying in and visiting some of the most prestigious properties in The Alps.
- Social media and blog – updating social media, generating content, writing blog posts, generating content and links on external blogs. Including Instagram, Facebook, Twitter & Pinterest, etc
- Marketing – producing client eNewsletters, building partnerships with complementary brands to generate co-marketing opportunities.
- Creating and maintaining internal databases, improving processes, and general administrational tasks.
- Press contact – Creating press releases and sending them key media information from time to time.
Benefits:
- Work from home with minimal travel required (save on cost of travel)
- Opportunity to make the role your own
- Strong opportunity for career progression and development
- Learn new skills and create meaningful relationships with suppliers and colleagues
- Be part of a close-knit team
- Work within a rapidly growing team
- Get support at each and every stage of your development
- Sales and communications training at each and every stage
- Regular trips to some of the most opulent ski and summer properties in the world
- Annual bonus
- Company pension scheme
The Ideal Candidate:
- Strong ski experience and knowledge of luxury summer destinations (ideally a season or more working in-resort)
- University Degree
- A passion for premium experiences
- Highly organised and a multi-tasker
- Excellent communication skills, both written and verbal
- Strong interpersonal skills and a natural relationship builder
- Confident phone manner and ability to create a valuable conversation
- Detail-oriented
- A can-do attitude
- Confidence in writing blogs and content
- Strong IT skills and quick learner of new systems and processes (MAC user prefered)
- 1 Year of Sales or Marketing experience is preferred but not essential
- Capable of hitting the ground running and comfortable with the fast-paced sales environment
Application Process:
1. Please send CV and covering letter by email to Anna (anna@thechaletedit.com) (all applicants will be followed up)
2. First interviews will be conducted by telephone/Teams/Zoom
3. Following interview(s) will be held at our offices in Chichester
